4.5 based on 4,392 customer reviews
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Excellent
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Great sound quality but poor call quality in noisy
WH1000XM4/BME 11 October 2020 by SMTan_21 (Singapore)
Overall, I am very happy with the sound signature and quality, it has the best noise cancellation technology in the market now. The battery life is fantastic, I do not have to worry that it will run out of juice. Multiple devices connection is very important for work and play. Quick attention and Speak-to-Chat is very useful so I can talk to someone without removing my headphone. Adaptive Sound Control is very useful, it senses what you are doing and adjust the ambient sound accordingly. I did not give it a 5 stars because of the Call Quality. In a quiet environment, call quality is good. But in a noisy environment, my friends/colleague complain that they cannot hear me over Skype, Microsoft Team conference call. It is especially bad if you have a fan beside you. It is almost unusable. I hope Sony can fix the call quality with a firmware update. Then they will beat Bose in this area and becomes the King!
Excellent
Excellent
Good
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Excellent at first but they don't last
WH-1000XM4 31 October 2023 by Gaffer1 (United Kingdom)
Like many others, I only write reviews when I am very happy with a product or extremely unhappy, sadly this is the latter. I purchased my WH-1000XM4 having read numerous reviews on how good the WH-1000XM4 are. Undeniably the sound quality and noise cancellation are superb. I mainly use the headphones in the office, commuting and on long haul travel, the WH-1000XM4 were ideal for this. So why the one-star review when other reviews rave about these headphones, and they win so many awards? Simple, they don't last. All the reviews and comparisons are with new headphones. After about a year and a half (outside the warranty period) the headphones developed a fault, they wouldn't reliably charge, the battery level would get stuck at 10% and when plugged in to charge the charging wouldn't activate. After a few months of struggling with this I decided to get them repaired at Sony. Having sent them in I was informed that the part required to correct this problem wasn't available, however, I could purchase a replacement pair at a discount, which I did. I have since discovered that the charging issue is a common problem, a quick internet search for "Sony WH-1000MX4 Not Charging" will bring up numerous blogs and articles describing exactly the same issue, generally after about 15 to 18 months, there are various button pressing resets that are suggested and these work for a while. But this is a fundamental flaw. For a "premium" product the components are just not adequate, and Sony does not appear to be able to source replacements. I would strongly urge anyone considering purchasing these to research how many of the glowing reviewers are still happy with the WH-1000XM4 after 18 months. If the discounted replacement pair worked, I wouldn't have written this review either but sadly after six months and very little use, this pair stopped working. Having been informed by Sony Customer Support that the replacement pair came with a 12-month warranty I wasn't too concerned. However, the Sony Customer Support have been nothing short of utterly woeful in resolving this. I have never had such a poor response from a major brand. I've purchased numerous Sony products over the past 30 years, from Walkmans, TVs, stereos and probably every model of Playstation and I have never once needed to contact customer support. After my recent experience with Sony Customer Support, the WH-1000XM4 will be my last purchase from Sony.
Excellent
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4,396 Customer Reviews
Any - WH - 1000XM4 Wireless
WH-1000XM4 19 November 2024 by Blencathra (United Kingdom)
Great noise cancelling. Comfortable. Superb reproduction.
Excellent
Excellent
Excellent
It has the lot. Still the king of ANC
WH-1000XM4 19 November 2024 by Ronjon63 (United Kingdom)
Bought these for the 2nd time. Also have the buds. They are for different usage scenarios. I honestly found the xm5s to be lighter and more comfortable but did not think they gripped as well. There was a lot of movement when moving my head. I am not and audiophile so for me there was not enough of a difference or in fact a substantial notable difference. Also for me the killer feature is them folding into their case, especially for travelling where they get used most. I spent about an hour trying on both these and the new 5s, although heavier (by no means uncomfortable.) (Just used them to Las Vegas and back) With no issues regarding long term wear. I also think they feel structurally stronger than the 5s. Again ideal for travelling or hangng around neck. Totally recommend!!
Good
Excellent
Excellent
Great product.
WH-1000XM4 19 November 2024 by Agent47 (United Kingdom)
Purchased on my way to our holiday. Had a look a the vast range available from numerous manufacturers, but finally settled on this product. So glad I did. You will not be disappointed. Easy to setup and use.
Excellent
Excellent
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Awesome
WH1000XM4/BME 18 November 2024 by Teddy1815 (Malaysia)
We bought this last month during the uob fair. It has been a most awesome experience so far!
Excellent
Excellent
Excellent
Comfortable
WH-1000XM4 17 November 2024 by Drat (Australia)
My first pair of noise cancelling headphones and I am so glad I got them. So helpful when trying to concentrate in a noisy environment.
Taken from Sony.com.au
So Close
WH-1000XM4 16 November 2024 by DBomb98 (Australia)
I bought these and loved them until I connected to my Samsung TV, so much lag.
Taken from Sony.com.au
A little disappointed
WH-1000XM4 15 November 2024 by DaveM65 (United Kingdom)
I bought these headphones to replace a pair of hesh ones that I just wore out! I feel these Sony ones aren't as good as the hesh ones sound quality wise but they definitely have superior noise cancelling. I do like the app where you can easily adjust the sound of the headphones. I feel overall these offer good value for money (bought in a sale) but I think you could do better sound quality wise for the money.
Good
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Excellent
sony wh 1000xm4
WH-1000XM4 15 November 2024 by marian28 (United Kingdom)
nice product great sound quality also when Was last update my battery gone so I have to order new batery
Excellent
Excellent
Excellent
Sony over-ear wireless headphones
WH-1000XM4 13 November 2024 by Elleybob (United Kingdom)
These headphones are fantastic, the sound is excellent, easy to set up and very comfortable to wear. The Noise cancelation is amazing and very clever. I love these ear phones, especially when the music pauses when you want to have a conversation Pure Quality at a very reasonable price.
Taken from argos.co.uk
Use them daily!
WH-1000XM4 13 November 2024 by acon2025 (USA)
I bought this last month and they’re very good headphones. I use them daily and the noise cancellation is amazing. I also love the color and comfort of these.
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Solid quality
WH-1000XM4 11 November 2024 by Slartibartfast (Australia)
I came by these by accident: I found a pair one Friday at my local train station, on a seat, forgotten by someone. The station was closed for the weekend, so I took them home, intending to hand them in on Monday. On Saturday I was curious, and so tried them out. I was so impressed with the sound quality and features, especially considering that they’re within the orbit of supposedly.’audiophile’ headphones (for less than half the price) & streets ahead of my older bone-conducting headset that I ordered my own pair. The noise cancelling settings take some tweaking, but I even use them in my workshop and when mowing as earmuffs now. My only criticism is that the over-ear design makes my ears hot and a bit sweaty after a while, but that’s not a make & model related problem, it’s a my sweaty ear problem. I heard later from the station staff that the original pair I’d found was reunited with their owner, which I was glad about. Good advertising, in a very roundabout, happenstance way!
Taken from Sony.com.au
Great features!
WH1000XM4/SME 11 November 2024 by Beaj (Philippines)
I bought this a month ago and I really enjoyed it especially its features. Also, initially, I thought it can be only connected to androids phone/ iphone but I was shocked when it connected to my TV. I am really happy that I bought this!
Excellent
Excellent
Excellent
Terrible Voice-Overs
WH-1000XM4 11 November 2024 by lortcel (USA)
Headphones are technically competent but Sony will absolutely force you to listen to a human say "Power on" "power off" "Bluetooth device 1 connected" "Bluetooth device 2 disconnected". Noise-cancelling, except for all the noise it forces into your ears.
Excellent
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Poor
Poor
Excellent
Great headphones
WH-1000XM4 10 November 2024 by AELL (United Kingdom)
My boyfriend cannot be without these headphones. Great service from Sony too.
Excellent
Excellent
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Total comfort
WH-1000XM4 10 November 2024 by Cruella398 (Australia)
I am very happy with my headphones, love the comfort and the sound, being wearing them for a few hours at a time as will use on international flights
Taken from Sony.com.au
Great headphone
WH-1000XM4 09 November 2024 (Australia)
Excellent noise cancelling and great Allround sound quality
Taken from Sony.com.au
Great headphones, especially for the price
WH-1000XM4 08 November 2024 by Jay (United Kingdom)
Really good noise cancelling (I use it in a open plan office and it's perfect)
Taken from argos.co.uk
Perfect silence
WH-1000XM4 08 November 2024 by Cazzaking (United Kingdom)
Great sound canceling head phones, on the train silence, great how they adapt from knowing when I'm on a train to when I get off the train!! Brilliant purchase
Excellent
Excellent
Excellent
sony headphones
WH-1000XM4 08 November 2024 by geoff (United Kingdom)
this is my second pair as the first ones where battered after years of use 14 hrs a day (autistic person) great noise cancelling great battery life and fantastic sound quality overall. I'm looking at buying a third pair to use myself can connect to devices to them so no messing when swapping devices they just work.
Taken from argos.co.uk
Excellent produ
WH-1000XM4 08 November 2024 by Kev000000 (Australia)
I only just bought these headphones, mainly for their noise canceling function. The clarity and volume is excellent. I wore them on a long flight Sydney to London and found them to be very comfortable. They didn’t get hot around my ears either. The level of noise canceling was amazing
Taken from Sony.com.au
The peace....
WH-1000XM4 07 November 2024 by JonK (Australia)
Bought these to travel to the UK via NY in August. first time I put them on in flight I felt my whole body relax from the noise reduction. Suberb at noise reduction , but I also use them to listen to my son's latest demo tapes and the sound quality is excellent almost studio headphone quality.
Taken from Sony.com.au
Great value
WH-1000XM4 07 November 2024 by Huddo55 (Australia)
Bought for a long plane trip. Happy I upgraded from my WH-1000XM3’s. Got my wife to get a pair too.
Taken from Sony.com.au
Effective but awkward
WH-1000XM4 07 November 2024 by Mr growser (United Kingdom)
Excellent noise canceling . Comfortable. Good sound reproduction. Dreadful fiddly controls,difficult to find and to use. Utility greatly reduced i n favour of 'supposed good looks.
Good
Poor
Poor
Pressure off
WH-1000XM4 06 November 2024 by Gadget (Australia)
It's amazing how much audible energy pollution we all have to put up with. Great to be able to hear more of the nuances surrounding us. Having high sensitivity to audio pressures myself, I wonder about everyone else. Nice to have the high comfort and ease of use. Like the mini hifi headphone socket with in flight adapter.
Taken from Sony.com.au