Sony Support

Article ID : 00229185 / Last Modified : 25/05/2022Print

Music is not played even after pressing the Push & Play button on my Glass Speaker

The unit makes an error noise when the Push & Play button is pressed.

    Playback my not be possible due to your network status, or due to the Spotify settings and response conditions.
    Check the following.

    • An error noise is produced in the following cases, and playback is not possible.
      • The Spotify Connect function has never been used.
      • The speaker is not connected to Wi-Fi.
      • The speaker is connected with the Speaker Add function.
    • Perform the following operations, and then check whether playback occurs.
      • Turn off the speaker, turn it on again, and then press the (Push & Play) button.
      • Press the BLUETOOTH/ PAIRING button on the bottom of the speaker. Check whether the (Push & Play) indicator is off, and then press the (Push & Play) button again.
    • Check the status of Spotify Connect using the Spotify app. If it is not set to playback on this unit, open Connectable Devices and select this unit again.
    • Make sure that the tracks/artists/albums/etc. set to Favorite music with Push & Play are not set to Don’t play in the Spotify app. Cancel the Don’t play setting or register new tracks to Favorite music.