Article ID : 00338201 / Last Modified : 01/03/2024Print

The Walkman cannot connect to a paired device, or the connection repeatedly fails.

    If the Bluetooth connection fails after turning on the source device, follow these steps to operate the Walkman to complete the connection:

    1. Turn off the Bluetooth device you want to connect.
    2. Turn off the Bluetooth function on the Walkman:
      1. Swipe the Home screen upwards.
      2. Select SettingsConnected devicesBluetooth.
      3. Turn Off the Use Bluetooth setting.
    3. Turn on the Bluetooth device you want to connect.
    4. Operate the Walkman to connect to the Bluetooth device:
      1. Swipe the Home screen upwards.
      2. Select SettingsConnected devices, and tap See all in the Saved devices list. The Bluetooth setting turns on and the paired devices will be displayed.
      3. Tap the device you want to connect.