Sony Tourist Limited Warranty

The information contained on this web page related to Sony products purchased within Australia and New Zealand ONLY.
For warranty conditions of Sony product purchased outside of Australia and New Zealand, please refer to the terms and conditions that accompanied your product or refer to your place of purchase.

What is the Sony Tourist Limited Warranty?

The Tourist Limited Warranty (TLW), where issued and completed by the Dealer, is for customers of Sony Australia and New Zealand to have certain products covered by Sony Australia and New Zealand's manufacturers warranty outside the country of purchase. If the product fails during the 1 year warranty period, users can receive in-warranty repair service in the countries / areas listed on the TLW card (refer to below for list of Repairer countries), provided the fault condition falls within the terms and conditions of the manufacturers warranty.

Please note that this Sony Limited Warranty ONLY applies outside the country of purchase. Nothing in this Limited Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under laws and regulations within the country of purchase.

Tourist limited Warranties are not available for the following products:

• Business and Professional products
• VAIO Notebooks, CLIE and Sony Tablets
• All Playstation Products (PS, PSOne, PS2, PS3, PS4, PSP, PSPGo, PlayStation Peripherals)
• Televisions (LED, LCD, HD, 4K, Plasma TV)
• Computer Monitors (LCD/CRT)
• Home Video Products (e.g. DVD players, VHS players, Blu-ray player) except Portable DVD Players
• All Storage Media (e.g. Memory Stick, MicroVault, PhotoVault, Hard Disk Photo Storage)
• All Accessories (except D-SLR lenses, DSLR/ILCE flash, DSLR/ILCE lens adaptors)
• Mobile Phones
• Tablets
• AIBOs
• LCD Projectors
• All Car Audio with Bluetooth Function
• SACD Players
• Portable Battery Chargers
• Portable Wireless Servers

Where is the TLW accepted?

The following countries will repair your Sony product free of charge if the product fails within the one year of the manufacturer’s warranty, provided the fault repair falls within the terms and conditions of the standard warranty and you can provide a Tourist Limited Warranty certificate upon request by the authorised service centre.

Region	Repair Country and Area	Company
Europe	Belgium	Sony Belgium
	Switzerland	Sony Overseas SA
	Germany	Sony Deutschland GmbH
	Denmark	Sony Denmark
	Spain	Sony Espana, S.A
	Portugal	Sony Portugal Lda
	Austria	Sony Austria GmbH
	Greece	Sony Hellas A.E.E
	France	Sony France S.A
	Finland	Sony Finland
	Italy	Sony Italia S.p.A
	Norway	Sony Norway
	The Netherlands	Sony Nederland
	Sweden	Sony Sweden
	United Kingdom	Sony United Kingdom Ltd
	Russia	Sony Overseas SA
	Ukraine	Sony Overseas SA
North America	U.S.A	Sony Electronics INC.
	Canada	Sony of Canada ltd.
Latin America	Puerto Rico	Excel Electronics
	Panama	Via Transisimica
	Chile	Sony Chile Ltd.
	Venezuela	Sony De Venezuela S.A
	Mexico	Sonmy Commercio de Mexico S.A
Asia Pacific	Australia	Sony Australia Pty. Ltd.
	New Zealand	Sony New Zealand Ltd.
	Fiji	Motibhai Group of Companies
	Tahiti	Total Video Service Center
	New Caledonia	Menard Pacifique
	South Africa	Sony South Africa Ltd.
	Singapore	Sony Singapore Marketing Company
	Malaysia	Sony Malaysia Sdn. Bhd.
	Hong Kong	Sony Hong Kong Marketing Company
	Korea	Sony Korea Corporation
	Maldives	Reefside Electronics Service Centre
	Thailand	Sony Thai Co. ltd.
	Taiwan	Synvision Technology Service Corp.
	India	Sony India Pvt. Ltd.
	Philippines	Sony Philippines
	Indonesia	P.T Sony Indonesia
	UAE	Jumbo Electronics Pvt. Ltd
	Qatar	Modern Home
	Bahrain	Ashrafs
	Lebanon	Alliance Electronics SAL
Japan	Japan	Sony EMCS

Who can issue a TLW?

The TLW can be issued by any participating retailer at the time you purchase your Sony product. Please note, you will not be issued a TLW automatically, you will have to request one at the time of purchase. The TLW is available at retail stores within New Zealand, offering Duty Free, (or GST free) purchasing of Sony products within the TLW program.

How to claim TLW

If while overseas you require a warranty repair on a product covered by TLW and you are located in one of the approved countries within the one year manufacturer’s warranty period. Simply contact the nearest Sony Authorised Service Centre and make arrangements for your product to be repaired using the TLW program.

Other issues to be aware of

If you're purchasing electronics product with the intention of using them overseas, please ensure that the following functionalities are compliant in your country of residence:

• AC voltage
• Radio tuner coverage
• DVD region code
• Wireless products regulation
• Other safety regulations or requirements

For additional information regarding TLW or questions on product suitability in other countries, please contact our Customer Support Centre on 0800 766 969 or via our Contact Us form

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