[New Update] Notification of Free Replacement Battery Pack for the VGP-BPS26 in VAIO Personal Computer

2016-11-24

Dear Valued Sony VAIO Customers,

This is a new update for our March 2, 2016 announcement titled “Important Notification of Battery Pack VGP-BPS26 in VAIO Personal Computer.” It has just come to our attention that some of the VGP-BPS26 battery packs may be susceptible to overheating, due to another manufacturing issue. This has the potential to cause burns to the battery packs. We are implementing a free replacement program for the affected battery packs.

If you are using one of the VAIO personal computer models listed in the March 2, 2016 announcement, please confirm if your battery pack is one of those affected. If it is identified as an affected unit, please remove the battery pack immediately from your VAIO PC and contact your local Sony Contact Centre for further assistance. With the battery pack removed, you can continue to use your PC safely using the supplied AC adapter.
PLEASE NOTE THAT IF YOU HAVE ALREADY MADE CONFIRMATION ON YOUR BATTERY PACK IN RESPONSE TO OUR ANNOUNCEMENT ON MARCH 2, YOU ARE STILL REQUIRED TO RECONFIRM IF YOUR BATTERY PACK IS AFFECTED BY THIS CURRENT ISSUE.

Please access this updated online checker to confirm if your battery is affected by this issue.

We sincerely apologize for any inconvenience this may cause.

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02-03-2016

Important Recall Notification of Battery Pack VGP-BPS26 in VAIO Personal Computers

Dear Valued Sony VAIO Customers,

It has come to our attention that some of the VGP-BPS26 battery packs provided to us by Panasonic, which are used in VAIO E Series personal computers released in February 2013 may be susceptible to overheating. VAIO personal computers (in the below list) that have been submitted for repair since February 2013 may also be affected.

The issue is a manufacturing one which has the potential to burn parts of the battery packs. We are implementing a free replacement program for the affected battery packs.

If you are using one of the VAIO personal computer models listed below, please confirm if your battery pack is one of those affected via the link below. If it is identified as an affected unit, please immediately remove the battery pack from your PC. With the battery pack removed, you may continue to use your PC safely with an AC adapter.

Please click here to check if your battery is affected by this issue.

If you believe that your battery pack is one of the affected units, please contact our Customer Service team on 1300 137 669, Mon-Fri 9am - 5pm AEST to discuss next steps.

We sincerely apologise for any inconvenience this may cause.

VAIO personal computer models that may be equipped with an affected battery pack

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Below are the VAIO personal computer models that may be equipped with an affected battery pack either because the PC was packaged together with an affected battery pack at the time of purchase or because it was equipped with an affected unit, as a replacement part, during a repair.

Models that may have been sold together with an affected battery pack at time of purchase:

• SVE15137CGP
• SVE15138CGB
• SVE15138CGS
• SVE15138CGW

Models that may have been equipped with an affected battery pack during repair:

• VPCCA1/2/3/4 Series
• VPCCB1/2/3/4 Series
• SVE14A1/2/3 Series
• VPCEH1/2 Series
• VPCEJ1/2 Series
• SVE1411/2/3 Series
• SVE1512/3 Series
• SVE1712/3 series