The CD, DVD or Blu-ray Disc optical drive will not read a disc or is not working properly.
The procedure to troubleshoot why the optical drive will not read a disc or is not working properly varies depending on the operating system installed on the computer. Follow the appropriate link below to troubleshoot the optical drive.
Warranty Information
For information on Sony warranties
Spare Parts Distributor
To contact our Spare Parts Distributor
Contact support
Contact our Support team
Support by Sony (Mobile App)
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