Free Replace or Refund Program for VAIO Fit 11A Personal Computer

This is an update to our announcement titled “Request to Stop Using VAIO Fit 11A Personal Computer,” on April 11, 2014, in which we advised that we were identifying those affected VAIO Fit 11A PCs by serial numbers, and developing a program either to replace or refund them at no charge.

As safety is our primary concern, we again request that if you have one or more of the VAIO Fit11A PC models listed below, please immediately discontinue using it, shut down and unplug the PC from the mains and immediately contact Sony.

Please contact our Support team:
Australia: 1300 13 SONY (7669) Mon-Fri 8am - 6pm
New Zealand: 0800 766 969 Mon to Fri 9am - 8pm

We sincerely apologize for the inconvenience this has caused.

Affected models of VAIO Fit 11A Personal Computer:
SVF11N18CGP
SVF11N18CGS

*VAIO Fit 13A/14A/15A are unaffected.

11-04-2014
Request to Stop Using VAIO Fit 11A Personal Computer

It has come to our attention that some of the internal, non-removable battery packs provided to us by a third party supplier and included in VAIO Fit 11A, released in February 2014, have the potential to overheat resulting in partial burns to the housing of the PC.

If you have one or more of the VAIO Fit 11A models listed below, please immediately discontinue use, shut down and unplug the PC from the mains. We are currently identifying affected PCs by serial numbers and contacting customers directly. We are creating a program to replace or refund the purchase price of the affected PCs at no charge. We expect to post a program announcement shortly. Once again, please refrain from using the below listed models until we make further announcements or contact affected customers directly regarding the program announcement.

If you have any questions or concerns, please contact our Support team:
Australia: 1300 13 SONY (7669) Mon-Fri 8am - 6pm
New Zealand: 0800 766 969 Mon to Fri 9am - 8pm

We sincerely apologise for any inconvenience this may cause.

Affected Model Numbers
Personal Computer VAIO Fit 11A
SVF11N18CGP and SVF11N18CGS