Amazon Alexa (Amazon Echo, etc.) cannot recognize the Soundbar.
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.
See the following solutions.
- Verify whether or not the sound bar is correctly connected to the internet from network settings.
- Set the soundbar Network/Bluetooth Standby to On.
- Perform a power reset. (disconnect and reconnect the power plug).
Warranty Information
For information on Sony warranties
Spare Parts Distributor
To contact our Spare Parts Distributor
Contact support
Contact our Support team
Support by Sony (Mobile App)
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