Why can't I use the Amazon Alexa feature and Bluetooth connection at the same time?

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

You cannot use the Bluetooth connection and Amazon Alexa feature at the same time because while using Amazon Alexa feature, the Bluetooth connection with the Sound Bar (and other devices such as headphones, wireless speakers etc.) can be affected and sometimes disconnect.