Does the power indicator on your subwoofer lights up?
NOTE: For the contents with lower sound (TV shows, etc.), it may be difficult to hear whether low sound is being produced by the subwoofer. To check whether sound is being produced by the subwoofer, play contents with low sound that is easy to hear (movies, etc.)
Warranty Information
For information on Sony warranties
Spare Parts Distributor
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Contact support
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