Troubleshooting for Touchpad Remote Control

If pairing fails, see Registering my Touchpad Remote Control always fails

If it does not operate.

NOTE:　When the illumination LED is blinking in red, TV could not receive signal from Touchpad Remote Control.
Please turn On your TV by Infrared Remote Control or Main power switch.

• When using for the first time :
  
  The first time that I use the Touchpad Remote Control after purchase it does not work./An animated video for the Touchpad Remote Control plays back repeatedly.
  
• 
  

• When using any other time :

• • There may be poor contact between the battery and the remote control. Remove the batteries, then insert them again.
    Push the release button and remove the cover.

NOTE:

• Be sure that the batteries are not drained and that there are no problems with the contacts.

• Wait for at least two seconds before reinserting the batteries.

• • Battery power may be low. Replace the batteries with new ones.
    
    NOTE:  Sony provides manganese batteries for you to use right after you install your TV.
    If you want longer battery life, the use of alkaline batteries is recommended. Alkaline batteries last longer than manganese batteries.
    
    

  • Re-pair the Touchpad Remote Control.
• 1. Turn on the TV.
  2. Press the HOME button.
  3. Select Settings.
  4. Select Touchpad Remote Control settings in the Network & Accessories Category.
  5. Select Pair Touchpad Remote Control.
     
• • The Touchpad Remote Control uses the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference.
    If household electric appliances (e.g. microwaves or smartphones) are placed nearby, radio wave interference is more likely to happen.
    
    
  • The TV or Touchpad Remote Control may not work on a metal rack due to wireless communication interference.
    
    
  • The Touchpad Remote Control can control only the last paired TV.
    Only one Touchpad Remote Control can be paired to the TV.
    
    
  • It is recommended to use the Touchpad Remote Control within 7 m (23 ft.) of the TV.
    
    
  • When you unplug the TV and plug it in again, the TV may not be able to turn on for a while even if you press the power button on the remote or the TV because it takes time to initialise the system. Wait for about 10 to 20 seconds, then operate it again.

Related FAQ

• I cannot use the Touchpad Remote Control after doing a Factory data reset.
• The Search box does not appear, even when I press the Microphone button on the Touchpad Remote Control.
• The Bluetooth remote stopped working after updating its firmware