Perform a factory reset
IMPORTANT:
Performing a factory reset will wipe all of your data and settings on your TV.
Select the status of your TV below. The operation procedure varies depending on the status of the TV.
If the Home screen can be displayed
If the Home screen cannot be displayed (the HOME button on the remote control does not work)
Is the problem solved?
Yes, the problem is solved No, I want to contact Sony support
Warranty Information
For information on Sony warranties
Spare Parts Distributor
To contact our Spare Parts Distributor
Contact support
Contact our Support team
Support by Sony (Mobile App)
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