Cannot pair any Bluetooth devices with the Android TV™ or Google TV™.

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Notes:

• TVs released in 2016 and earlier do not support Bluetooth connections with audio devices.
• Not all TV models that have Bluetooth function can connect to Bluetooth audio devices.
• For TV models that can be connected to Bluetooth audio devices, refer to the following article, Can I use Bluetooth headphones, speakers, and sound bars with Android TV or Google TV?

If you cannot pair your Bluetooth device, try the following.

1. Check the following according to the connected device.

   • Voice Remote Control /Touchpad Remote Control
     Refer to the following articles:

     • Registering my Touchpad Remote Control or Voice Remote Control always fails.
     • Troubleshooting for Touchpad Remote Control

   • Audio devices (Bluetooth headphones, speakers, and sound bars)

     • Only one Bluetooth audio device can be connected to the TV at a time. It is possible to connect Bluetooth devices other than
       the Bluetooth audio device at the same time.
     • For issues other than pairing, refer to the following article:
       Troubleshooting for the Bluetooth connection with the audio device on Android TV/Google TV released in 2017 and 2018.

   • Mouse/keyboard
     Generally, operation is not guaranteed for Bluetooth keyboard and mouse that are sold as “for Android™”. For further information, refer to the following article:
     Does Android TV/Google TV support USB or Bluetooth mouse/keyboards?

   • Mobile devices
     Mobile devices (smartphones or tablets) cannot be connected via Bluetooth. For details about another way to connect the mobile devices, refer to the following article:
     Mirror, cast, or display the content or screen of a mobile device on the TV screen

2. Make sure that the Bluetooth device has sufficient battery remaining.

3. For xxC models only: When connecting four or more Bluetooth devices to the TV, the connection or pairing may fail.
   Turn off any Bluetooth devices that you are not using, or cancel the pairing by another method, and then connect the desired Bluetooth device again.

4. Bluetooth devices use the 2.4GHz band, therefore communication speed may deteriorate or cut out occasionally due to wireless LAN interference. If household electric appliances (e.g. microwaves or smartphones) are placed nearby, radio wave interference is more likely to happen.

5. The TV or device may not work on a metal rack due to wireless communication interference.

6. Reset the TV and check if the issue will improve. For how to reset, refer to: How to restart (reset) an Android TV/Google TV?

7. Make the Bluetooth setting again and check if the issue will improve.

   1. Open the  Settings screen. How to access Settings
      • Using the  Quick Settings button (For models released in 2019 or later)
        1. Press the  (Quick Settings) button on the remote control.
        2. Select  Settings.
      • Using the HOME button
        1. Press the HOME button on the remote control.
        2. Select  Settings.
   2. The next steps will depend on your TV menu options:
      • Select Remotes & Accessories — Bluetooth.
      • Select Remotes & Accessories — Bluetooth settings — Bluetooth.
      • Select Bluetooth settings — Bluetooth.
   3. Change Bluetooth from on to off.
   4. Set Bluetooth to on again.
8. Perform software updates and check if the issue will improve. For how to software update, refer to: How to perform a software update.