After connecting a DUALSHOCK4 controller via Bluetooth, the Bluetooth remote control does not work properly.

IMPORTANT: 

• This article only applies to specific products and/or operating systems. Please check the Applicable Products and Categories section of this article.
• Due to the PlayStation Now service ending, all DUALSHOCK controllers are no longer supported. For details, refer to the How to connect the DUALSHOCK4 to an Android TV™ article.

If you have connected DUALSHOCK4 to the TV via Bluetooth, unplug the TV power plug, plug it back in, and then unpair DUALSHOCK4 as follows:

1. Open the Settings screen. How to access the Settings
   • If the remote control has a Quick Settings ( or ) button, press the Quick Settings button and select Settings.
   • If the remote control does not have a Quick Settings ( or ) button, press the HOME button and select Settings.
2. The next steps will depend on your TV menu options:
   • Select Remotes and accessories — (Bluetooth Device name) Wireless Controller — Disconnect. (Android™ 10 or later)
   • Select Remotes & Accessories — Bluetooth settings — Wireless Controller — Unpair — OK. (Android 9)
   • Select Bluetooth settings — Wireless Controller — Unpair — OK. (Android 8.0)