Perform a Network Diagnosis

Perform a Network Diagnosis

Follow these steps to perform a network and connectivity diagnosis, which can help pinpoint various issues:

Note: For X74H, X75H, W8, X7, W8K, X74K and X75K series TVs, a network diagnosis is not available. As an alternative, refer to the Android TV/Google TV Wi-Fi signal drops or intermittently disconnects. article.

1. Open the Settings screen. How to access Settings
   • If the remote control has a Quick Settings button:
     1. On the remote control, press the (Quick Settings) button.
     2. Select Settings.
   • If the remote control does not have a Quick Settings button:
     1. On the remote control, press the HOME button.
     2. Select Settings.
2. Select Network & Internet or Network.
3. Select Advanced settings.
   Note: If Advanced settings is not shown, skip this step.
4. Select Network status.
5. Select Check Connection.
6. At the Do you want to check the connection? screen, select YES. to start the connection diagnosis process.
7. When the diagnosis process is finished, the connection results will be displayed and the three items displayed in the connection results provide information about the network connection status.
   Note: The following are examples of displayed connection results:
   • Wireless device on TV: OK
   • Local access: Failed
   • Internet access: Failed

Which connection result is displaying?

• Wireless connection diagnosis shows all accesses failed. (Failed/Failed/Failed)

• Wireless Device is found but Local Access and Internet Access failed. (found or OK/Failed/Failed)

• The TV is connected to the local wireless network but not to the Internet (found or OK/OK/Failed)

• The TV cannot access an Internet video content even if though it is connected to the Internet.

• All connections diagnosis are displayed as OK, but I still have an issue. (found or OK/OK/OK).

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