While on a phone call I cannot hear the other party's voice or they cannot hear mine
Select the appropriate headphones type or model for troubleshooting steps:
Headband / In-Ear
Truly Wireless
Warranty Information
For information on Sony warranties
Spare Parts Distributor
To contact our Spare Parts Distributor
Contact support
Contact our Support team
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
