The headphones do not charge. (WF-XB700)

1. Check if the charging indicator flashes when you set the headphones in the charging case.
   

   The indicator flashes slowly for about 15 seconds

   The remaining battery charge of the charging case is low. Go to step 4.

   The indicator flashes

   Only charge the headphones at a temperature between 5 °C and 35 °C (41 ºF to 95 ºF). If you exceed the charging temperature range when you charge the headphones, the headphones will detect the abnormality and the indicator lights will flash. When you notice that the charging case is either too cold or too hot, leave it at room temperature for about 1 to 2 hours. If after returning to the normal charging temperature range the issue is not still resolved, service may be required.

   The indicator does not flash, but it lights up or turns off.

   Go to step 2.

2. Check if the indicators light up when you close the lid of the charging case, wait approximately 30 seconds, and open the lid again.
   

   The indicators light up

   The headphones are in the process of charging. Wait until the headphones are fully charged.

   The indicators do not light up, or light up only one side of the earbuds

   Go to the next troubleshooting step.

   The indicators light up, and then immediately turns off

   Go to the next troubleshooting step.

3. Set the headphones into the charging case correctly, and check if the indicators light up.

   Be careful not to mix the left and right sides when you place the headphones into the charging case.

   The indicators light up

   The issue was caused because the headphones were not properly set into the charging case.

   The indicators do not light up

   Go to the next troubleshooting step.

4. Connect the supplied USB cable to the charging case, and check if the indicators light up.

   Note: Use the USB cable that is supplied with the product. Charging may not be possible with a commercially-available USB cable.
   

   The indicators light up

   The cause may have been a low battery. Wait until the headphones are fully charged.

   The indicators do not light up

   Go to the next troubleshooting step.

5. Clean the charging ports of the headphones, and check if the charging indicators light up.

   Foreign substances and sweat or moisture may build up in the headphones and get transferred to the charging case. To avoid the problems this may cause, regularly clean the contact points of the charging case and headphones using a soft cloth or cotton swab. Once you have finished the cleaning process, try charging again.

   Location of the charging contact points

   • Contact points on the charging case:
     
   • Contact points on the headphones:
     
   • A: Contact points

   How to clean: Wipe off the contact points using dry cloth or cotton swab.

   • Cleaning the contact points on the charging case:
     
   • Cleaning the contact points on the headphones:
     

   The indicators light up

   The charging ports were not clean and could not contact with the headphones. Wait until the headphones are fully charged.

   Note: Regular cleaning is recommended to prevent issues with charging.

   The indicators do not light up

   Go to the next troubleshooting step.

6. Reset the headphones.
   Visit the Help Guide to reset the headphones.

   The issue is resolved

   The issue may have been caused by a temporary malfunction of the headphones.

   The issue is not resolved

   Go to the next troubleshooting step.

7. Check if you can charge a different device with the same AC adapter or USB port.
   Use the same AC adapter or the USB port on the computer to charge a different mobile device or product.

   The mobile device or product can be charged

   The headphones and/or supplied USB cable may be malfunctioning. Service may be required.

   The mobile device or product cannot be charged

   The AC adapter or USB port may not be working. Contact the manufacturer.

Go to the Headphones Troubleshooting Guide